We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at firstname.lastname@example.org with details of the product and the defect. You can send the item you consider defective to:
Mzingeli, Returns Department, 807 Airport Access Road, Unit D, Traverse City, MI 49686. Please include a copy of the packing list with the shipment.
Defective items must be submitted within 30 days after the product has been received.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.